You can return any item purchased on Chloé eBoutique within 20 days of the delivery date. Here’s how:

1. Fill out the Return Form.
2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
3. Fill out the 3 copies of the that came with your parcel. Put the 3 copies in the plastic envelope and attach it to the outside of the parcel. If the forms are not complete, the package will not pass Customs and will be returned to you.
4. Use the UPS Return Label included with your order for easy shipping.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches our warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

To return a product in the fragrance category, for return instructions.
It is not possible to return fragrances that have been opened or used.

Alphabet customized products can only be returned as a complete set including all of their components.

If you would like to return an item from the socks category, please for instructions. It is not possible to return used socks, or socks that no longer have the tag attached.
For further information on the conditions for exercising your right to return, please see the Legal Area.

For items purchased at Chloé boutiques: please note that the delay for accepting returns and exchanges in boutique will be exceptionally extended. You will be able to return or exchange articles purchased in boutique for 15 days after the reopening of the point of sale.
As per our existing Return Policy, items must be in original condition, with all tags and packaging included to be eligible for a refund.