About Chloé and this Privacy Policy
Chloé SAS has its registered offices at 5/7 avenue Percier 75008 Paris – FRANCE. In this Privacy Policy, we use the term Chloé (and "we", "us" and "our") to refer to the head office of Chloé SAS at the registered address above, our affiliates and our boutiques.
Please take a moment to read the following policy that explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications and other digital platforms (together referred to as the “Platforms”), when you visit a Chloé boutique, contact the Chloé concierge by telephone, or when you interact with us over social media platforms. It also explains how we collect information through the use of cookies and related technologies when you use our Platforms.
YOOX NET-A-PORTER GROUP S.p.A., company subject to the management and coordination of Compagnie Financière Richemont S.A., located at via Morimondo, 17 – Milano 20143 Italy with Tax ID and VAT Registration No. 02050461207, has been appointed a data processor in connection with some of the services offered on the Platforms, including the processing of orders you place on the Platforms. Where we offer our products for sale online or by phone through the Chloé Client Relations Center, you must read the applicable Conditions of Sale, which will govern the terms and conditions of any such purchases made in this way.
Updates to this Privacy Policy
From time to time we may update this Privacy Policy. When we do, we will publish the changes on this Platform.
Information you provide to us and how we use it
We collect the information from you as detailed below:
- To access certain areas of our Platform, you will need to register with us. During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, email address and telephone number). By entering your details in the fields requested, you enable Chloé to provide you with the services you select;
- When you purchase products online or by phone, we collect information such as your purchase details and relevant payment information. In addition, we will also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a Chloé boutique or contact the Chloé concierge by telephone. Please note that phone calls will on occasion be recorded for security, training and development purposes;
- If you choose to interact with Chloé via a social media platform or other third party service, we will collect the information you have provided to us through that platform;
- We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below;
- We will collect information about your location to the extent that we provide any location services, described in the section headed “Location services” below.
- Manage and fulfil purchase and repair orders, facilitate delivery, and to provide after-sales services;
- Manage our accounts and records;
- Deal with your enquiries and requests;
- Send service related communications, including announcements and administrative messages such as order confirmation;
- Identify products and services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us;
- Send you marketing communications (including emails, phone calls, chat apps and social media audience matching) relating to us and other third party partners and that we think may be of interest to you where we have a legitimate basis to do so (please see the “Your choices” section below for further information about how you can control these updates);
- Conduct market research so that we can continuously improve the services we provide to our customers;
- Undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our Platform and services secure;
- Understand how our Platform is used so that we can continuously improve our Platform and services and other offerings.
Cookies and other information that we automatically collect
Cookies
Like most Platforms, Chloé logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our Platform visitors access our Platform. You can find out more about how we use cookies and related technologies below.
What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application. They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously. Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform.
We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used. Cookies may tell us, for example, whether you have visited our Platform before or whether you are a new visitor. They can also help to ensure that adverts you see online are more relevant to you and your interests.
There are two broad categories of cookies:
- First party cookies, served directly by Chloé to your computer or mobile device. They are used only by Chloé to recognise your computer or mobile device when it revisits our Platform.
- Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms. Third party cookies are most commonly used for platform analytics or advertising purposes.
What cookies does Chloé use?
The Platform serves only the following types of cookies to your computer or mobile device:
| Type of Cookie | Purpose |
| Cookies necessary for essential purposes | These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas. Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible. |
| Functionality Cookies | These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform. Their overall purpose, however, is to enhance visitors' experience and enjoyment of this Platform. For example, some of these cookies enable visitors to specify language, product or other platform preferences. |
| Analytics Cookies | These cookies are used to collect information about how visitors use our Platform. The information gathered does not identify any individual visitor and is aggregated. It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform. We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform. |
| Advertising Cookies | When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion. They are usually placed by advertising networks with our permission. They remember that you have visited a platform and this information is shared with other organisations such as advertisers. |
| Content sharing and social networking cookies | These cookies enable users to share pages and content through third party social networking and other platforms. The companies that serve these cookies may also use your information to serve targeted advertising on other platforms. |
How to control or delete cookies
You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform.
You can set your cookie preferences by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser (usually located within the "Help", "Tools" or "Edit" facility).
Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu
IP addresses
We will collect information about your computer or mobile device, including where available your IP address, operating system, log-in times and browser type. We use this information to better understand how visitors use our Platform and for internal reporting purposes. We will anonymise and share this information with advertisers, sponsors or other businesses.
About Advertising
The Platforms use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content. Network advertisers are third parties that display advertisements, which are based on your visits to the Platforms and other apps and sites you have visited. Third party ad serving enables us to target advertisements to you for products and services that you might be interested in.
Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads. Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect. The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices. We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties.
You have choices in respect of the delivery of ads. You can opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above. We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.
Location services
Some of the services that we provide are able to use information about your location. For these services, which are typically available on mobile devices or applications, you are provided with the opportunity to provide your consent to the use of location services, which, for example, process information deriving from GPS, sensors, beacons or Wi-Fi access points in order to allow you to benefit from a more personalised service. Your device will have settings that allow you to turn off these services should you no longer wish to benefit from them.
Sharing your information
We do not share personal information about you with other people or non-affiliated companies except under the following circumstances:
- we will disclose your personal information to third party providers, for the purposes of providing online and other payment services, handling credit checks and fraud prevention, and any other services required in order for us to use your information for the purposes specified in the section entitled “Information you provide us and how we use it”;
- we will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and
- we will disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.
International Transfers
Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated group companies or third party service providers are located or maintain facilities. Some of these third parties will use cloud-based storage solutions. While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy.
Protecting your information
We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction. However, where we ask you to choose a password in order to access certain parts of our Platform, you are responsible for selecting a secure password and keeping that password confidential. You should choose a password which you do not use on any other site, and you should not share it with anyone else.
Your choices
You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. In some circumstances, you have the right to request the erasure of your personal information or a restriction of its use.
You have the right to object to us processing your personal information in some cases. In particular, you can ask us to stop sending you direct marketing communications at any time (however please note that we may continue to send you service-related (i.e. non-marketing) communications, such as email updates on your order status). If you wish to exercise any of these rights, please write to us at the address listed below.
You may unsubscribe from email marketing communications at any time by emailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Chloé marketing emails.
Your California Privacy Rights
Under California Civil Code Section 1798.83, if you are a California resident and your business relationship with us is primarily for personal, family or household purposes, you may request certain data regarding our disclosure, if any, of personal information to third parties for the third parties’ direct marketing purposes. To make such a request, please send an email message to our email address below with “Request for California Privacy Information” in the subject line. You may make such a request up to once per calendar year. If applicable, we will provide you, by email, a list of the categories of personal information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the third parties’ names and addresses. Please note that not all personal information sharing is covered by Section 1798.83’s requirements.
Children
The Platform is not directed at anyone who we know to be under the age of 13, nor do we collect any personal information from anyone who we know to be under the age of 13. If you are under the age of 13, you should not use the Platform and should not submit any personal information to us.
Contact us
If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below. You can also use this address if you wish to request access to the personal information we hold about you or to unsubscribe from any further email marketing communications.
If you have any questions about this Privacy Policy or the manner in which your information may be processed, please contact us at:
Chloé SAS, 5/7 avenue Percier 75008 Paris – FRANCE
contact.us@chloe.com
ADDITIONAL CANADA-SPECIFIC PRIVACY DISCLOSURES
We provide these additional privacy disclosures (hereinafter “Privacy Policy for Canada”) to inform you about our collection, use and disclosure of personal information when individuals (“you”) use our Canadian website and any other properties that link to this Privacy Policy for Canada. This Privacy Policy for Canada contains additional disclosures required by the "Personal Information Protection and Electronic Documents Act" and substantially similar provincial privacy laws in Canada. The Privacy Policy for Canada supplements the information contained in this Privacy Policy.
Consent
Where you have agreed to a particular use of your information, we process it strictly on the basis of your consent or as otherwise permitted or required by law. By using our services, you agree to the collection and use of your personal information in accordance with this policy. You may withdraw that consent at any time by contacting us (see contact details below).
Children
The Platforms are not directed at anyone who we know to be under the age of 14, nor do we collect any personal information from anyone who we know to be under the age of 14. If you are under the age of 14, you should not use the Platforms and should not submit any personal information to us.
Cross-jurisdictional Transfers
By providing us with personal information, you acknowledge and agree that your personal information may be transferred to other jurisdictions for processing and storage, namely on servers located across Canada, the United States, the European Economic Area, and Switzerland, where laws regarding the protection of personal information may be less stringent than the laws that apply in your jurisdiction. Further, your personal information may be accessible to law enforcement, national security authorities, and the courts of such jurisdictions. Where necessary to make such transfers, we will comply with our legal and regulatory obligations in relation to the personal information.
Contact for More Information
We have appointed a Data Protection Officer (Canada) who is responsible for overseeing questions in relation to this Privacy Policy for Canada. If you have any questions about this Privacy Policy for Canada, including any requests to exercise your legal rights, please contact the Data Protection Officer (Canada) using the details set out below:
Data Protection Officer (Canada)
Richemont Canada, Inc.
4610 Eastgate Pky
Mississauga ON L4W 3W6
You have the right to make a complaint at any time to the relevant supervisory authority for personal information protection issues. In Canada, you can contact the Office of the Privacy Commissioner of Canada or the relevant provincial privacy commissioner for your province of residence. We would, however, appreciate the chance to address your concerns before you approach the supervisory authority, so please contact us first.
INFORMATION SUPPLÉMENTAIRE SUR LA PROTECTION DE LA VIE PRIVÉE AU CANADA
Nous fournissons ces renseignements supplémentaires (ci-après « Politique de vie privée pour le Canada ») pour vous informer de nos activités de collecte, utilisation et communication de renseignements personnels lorsque des individus (« vous ») à travers notre site Web canadien et toute autre source qui renvoie à la présente Politique de vie privée pour le Canada. La Politique de vie privée pour le Canada contient des renseignements supplémentaires requis par la "Loi sur la protection des renseignements personnels et les documents électroniques" et les lois provinciales substantiellement similaires qui sont applicables en matière de protection de la vie privée au Canada. La Politique de vie privée pour le Canada complète les renseignements fournis dans notre politique de vie privée.
Consentement
Lorsque vous consentez à une utilisation particulière de vos renseignements personnels, nous les traitons strictement sur la base de votre consentement ou tel que le permet ou l'exige la loi. En utilisant nos services, vous acceptez la collecte et l'utilisation de vos renseignements personnels conformément à la présente politique. Vous pouvez retirer ce consentement à tout moment en nous contactant (voir les coordonnées ci-dessous).
Enfants
Nos Plateformes ne s'adressent pas aux personnes que nous savons être âgées de moins de 14 ans. Nous ne recueillons aucun renseignement personnel auprès de personnes que nous savons être âgées de moins de 14 ans. Si vous êtes âgé de moins de 14 ans, vous ne devez pas utiliser nos Plateformes ni nous fournir vos renseignements personnels.
Communication entre juridictions
En nous fournissant vos renseignements personnels, vous reconnaissez et acceptez que ceux-ci puissent être communiqués vers d'autres juridictions pour y être traitées et stockées, notamment sur des serveurs situés à travers le Canada, aux États-Unis, dans l'Espace économique européen et en Suisse, où les lois relatives à la protection des renseignements personnels peuvent être moins strictes que celles qui s'appliquent dans votre juridiction. En outre, vos renseignements personnels peuvent être accessibles aux autorités chargées de l'application de la loi, aux autorités chargées de la sécurité nationale et aux tribunaux de ces juridictions. Lorsque de telles communications sont nécessaires, nous nous conformons à nos obligations légales et réglementaires en ce qui concerne les renseignements personnels.
Contact pour plus d'informations
Nous avons nommé un Responsable de la protection des données (Canada) chargé de l’application de la Politique de vie privée pour le Canada. Si vous avez des questions concernant la présente politique, y compris toute demande d'exercice de vos droits en lien avec celle-ci, veuillez contacter le Responsable de la protection des données (Canada) aux coordonnées indiquées ci-dessous :
Délégué à la protection des données (Canada)
Richemont Canada, Inc.
4610 Eastgate Parkway
Mississauga ON L4W 3W6
Vous avez le droit de déposer une plainte à tout moment auprès d’une autorité chargée de la protection des renseignements personnels. Au Canada, vous pouvez contacter le Commissariat à la protection de la vie privée du Canada ou le commissaire à la protection de la vie privée de votre province de résidence. Nous apprécierions toutefois de pouvoir répondre à vos préoccupations avant que vous ne vous adressiez à l'autorité de contrôle, c'est pourquoi nous vous invitons à nous contacter en premier lieu aux coordonnées indiquées ci-dessus.
Last updated: January 2024